24/7 Customer Support
Find out more on what ‘customer support’ indicates in the hosting world and about the several support forms.
The client support that you'll receive from your cloud website hosting supplier is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got some technical problem with a current account. Timely and correct information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is usually an indicator that you are ordering from a genuine web hosting supplier and not from a reseller. When you acquire a hosting account via a company that doesn't own its servers and it cannot access them right away, it is very likely that you'll wait for a couple of days to get a response to any query, therefore your sites may stay offline for quite a while. In contrast, a provider which provides different ways of communication and has a technical support staff that is available all the time will assist you to right away and help you decrease or fully avoid any downtime and possible losses.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you pick, you are able to take advantage of our 24/7 tech support services even on public holidays. All your websites will be available all of the time and so will we. With plenty of connection options, you'll be able to choose the best way to get in touch with us and inquire about our services if you don't have an account yet, or get assistance if you are already among our customers. You'll be able to call us, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature a one-hour answer time warranty, even though it hardly ever takes more than 20 minutes to get assistance regardless of the complexity of the trouble. Using our customer and tech support services, we'll be there for you every time you need us, not several days after that.