Many individuals who begin using their first hosting account, or change companies, frequently have inquiries about how certain procedures are executed or experience predicaments when setting up different things like emails, site settings, etc. That is why, some web hosting companies have prepared documentation with the most common questions and issues in order to help their customers get info swiftly and easily. As a result, the help desk staff can focus on real issues that particular clients may be facing, because the solution for the smaller things will already be available on the web and customers will be able to tackle them without touching base with the client care staff. Having exhaustive documentation is exceptionally important, especially for new customers without any prior experience, since the hosting service entails an enormous number of features and many individuals can get perplexed about what action to take. A good information repository can both help you perform the things that you need and acquaint yourself with how the hosting service functions in general.