There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a trouble ticket system. It’s the easiest method of correspondence for many reasons. If no company representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. Besides, you can copy and paste extensive bits of info without worrying about typographical errors, and if a given problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in one and the same location, so either party can always see the steps taken by the other one. The negative side of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which goes to say that if you need to supply information or to adhere to guidelines, you will have to use at least 2 different admin interfaces and this number can increase in case you would like to administer a handful of domains. Additionally, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which means that you will not require some other support platform to contact our client support staff – you can do that on the spot in the event that you confront an issue. Sending a new ticket takes a couple of clicks of the mouse and finding an older one is equally simple. With our clever search functionality, you can quickly track down any ticket that you’ve posted in the past. You can post a ticket at any moment whatsoever as our client service team representatives are at your disposal around the clock and respond in no more than sixty minutes, even though it seldom takes this much to get help. With the Hepsia Control Panel, you’ll have everything in one single place and you can just forget about having to go through 2 or more platforms to solve a simple problem.