Learn precisely what phone support entails within the web hosting world.
If you have ever had a cloud website hosting account in the past or you have dealt with any other online service, you're probably well aware from your own experience that for certain things it is better to consult with a live person on the telephone than to exchange support tickets or email messages. If you want to learn more about a particular service before you order it or when something small has to be done, for instance, it is really much easier and a lot faster to get it done real-time. When you are able to connect with representatives over the phone, it's very likely that you are using the services of a real website hosting supplier, not a reseller. The level of support that you will get on the telephone differs between different companies - from standard matters to dedicated technical support. Typically most of the providers offer pre-sales assistance and first level telephone support, while more complex tech matters are managed through e-mail or tickets.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs daily as part of the support services for every single semi-dedicated server
plan that we supply. Considering the fact that some issues are more complex and time-consuming, you'll have to open a ticket in case you come across such a problem, still for all the billing, general or minor tech issues you can always give us a call and we'll help you right away to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your websites on our top-notch cloud platform or you are able to receive any other general information about our semi-dedicated solutions. We have local phone numbers in the U.S.A., the United Kingdom and Australia along with a global number, which means that you are able to call the one which is nearer to your region.