Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving top quality support in good time is our high priority, so we back up each cloud website hosting plan with a 1–hour ticket reaction warranty. Once you supply a ticket or post a message, our client help and support staff will do all they possible can to generate the most adequate solution to your case and to give you information promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Contact us whenever needed. Our team of qualified professionals will be on the web for you 24x7x365 to answer to all of your issues and to handle any issue you will likely have. You can easily post a technical support ticket from your Website Control Panel or drop a message at any time. Moreover, on business days, you’ll be able to phone us or take advantage of the online chatting alternative.

  • Intuitive help center

  • An Intuitive Help Section

  • Masaka Internet Services’s Control Panel boasts a comprehensive practical knowledge base that is included in all sections. In each section, you’ll find a Help button that will load for you a selection of step–by–step online classes on how to apply a particular option or perform a selected action. In addition, we have created tutorial video lessons that allows you to get a better idea of the Control Panel’s interface.