Tech Support Channels
A 60–Minute Support Ticket Response Guarantee
Every single support request you submit to us will be responded to within maximum 60 min. In case your ticket or e–mail needs additional assistance from an admin, we will forward it and leave a comment to notify you that your matter is being examined. If you make use of our Managed Servers package, all of the services included there will be performed at a time that suits you.
A First–Class Support Service
Should you require help working with the Website Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server for you, don’t hesitate to reach the customer support team anytime via the ticketing system. Also, in case you require assistance administering your server, you can make use of the Managed Servers package, which includes OS updates every week, troubleshooting and installation services, server monitoring and restarting services, data backup hard drive space, etc.
An Easy–to–Navigate Help Area
We have provided the Website Control Panel with a comprehensive knowledge base, which offers extensive explanations of all its features and functions. Additionally, we have made in–depth video tutorials that will further disclose to you how to carry out a particular operation or resolve a regularly encountered issue. All the instructional articles and the tutorial videos are readily accessible from every section of the Website Control Panel via the Help and Videos buttons located in the upper right corner.