Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You will find nearly all the answers to your questions in the intuitive Help Center section incorporated into Masaka Internet Services’s Website Control Panel. It offers a detailed database with commonly asked questions and exhaustive help articles compiled by our skilled technical support team.

  • Top quality support service

  • How–To Video Clips

  • We have compiled a collection of educational video tutorials that visually illustrate how you can remedy a common issue related to your cloud website hosting account. You will find the instructional videos in the Help section.

  • Intuitive help center

  • A One–Hour Response Guarantee

  • With each of our semi–dedicated servers, we offer a round–the–clock client support service with a sixty–minute response guarantee. A group of knowledgeable support engineers will be at your disposal to respond to all the questions that you may possibly have. During non–peak periods, a reply will be provided in even less than twenty minutes.