1 hour ticket response
Timeliness is our key responsibility and this is why we have a team of competent client support engineers who are ready to offer a quick answer to any question that you might possibly have. Simply open your technical support ticket from your Website Control Panel and we’ll respond within one hour at the latest. In fact, we strive hard and aim for a 20–minute trouble ticket response time.
An Excellent Help Desk Service
Our client service team members possess significant experience in the cloud website hosting world and are experienced enough to supply a swift answer to your problem. If, however, the problem at hand is not within the competence of a client support engineer, the ticket will be forwarded to a programmer or system administrator for additional assistance.
An Easy–to–Navigate Help Center
Integrated into the Website Control Panel is an intuitive Help Center section, which offers you various information sources. You can search through a regularly updated knowledge base featuring web hosting account administration articles and web site administration articles, check out our educational video tutorials or check the F.A.Q. database.
