There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll invariably find no matter which company you select is a trouble ticket system. It’s the easiest method of correspondence for many reasons. If no company representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. Besides, you can copy and paste extensive bits of info without worrying about typographical errors, and if a given problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in one and the same location, so either party can always see the steps taken by the other one. The negative side of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which goes to say that if you need to supply information or to adhere to guidelines, you will have to use at least 2 different admin interfaces and this number can increase in case you would like to administer a handful of domains. Additionally, lots of web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.